Guest Help
Ask about account access, game loading, Play Credits, privacy or Player Care. Never include passwords, payment details or identity documents.
Can I win money or prizes?
No. Play Credits are fictional, non-transferable and have no monetary value. There are no purchases or prizes of real-world value.
Can I play before registering?
Four games support eligible UK 18+ guest play. All 26 games have an illustrative preview that does not affect your credit balance.
Do I need to verify my email?
No verification email is required to create an account. Use an address you control so recovery remains available.
What happens if a round is interrupted?
Retry the same pending request. The server records the accepted result and prevents the same request being charged twice.
Where do I manage breaks?
Open Player Care to apply an account break or self-exclusion. These controls are enforced by the server.
Guest Help: guesthelp@forestrycenter.com.